TERMS OF SERVICE
- Live Arrival Guarantee:
All animals are guaranteed to be alive and in good condition. A 5 Day Health Guarantee is given on every animal. A 30 day Health Guarantee is given on any animal sold with a complete setup. If you are not satisfied with your purchase, we will replace any animal for the cost of the return freight if notified within 24 hours of receipt. We will not offer any cash refund, exchange only.
All animals are bred and hatched by us, unless otherwise noted.
Payment:
We accept Paypal, Visa, Master Card, and Discover Card.
Payment must be made in full prior to any shipment. If you’d like to provide credit card information over the phone please call 949 492 6598 between 12 Noon and 6 PM PST. You can also email us your order and we will call you for your payment. In this case, please use the Contact Us page.
Deposits will only be taken on animals that are available. Deposits are only required to hold an animal and will be 50% of the animal’s price. Deposits are non-refundable, but may be transferred to another animal.
Shipping
All animals are packaged for safe, live delivery with heat packs or cool packs when necessary and as weather permits. Shipping on animals will be done via Priority Overnight with Fed-Ex. Most supply orders will arrive via Fed Ex ground within 7-10 days. FedEx is our preferred method of shipment, but some supply orders (never animals) may be shipped via UPS or USPS.
Animals are not guaranteed if no one is home to receive the package on the first delivery attempt.
Note: Live Arrival guarantee is VOID if we are provided incomplete or erroneous shipping information. Remember these are live animals, please be thorough and provide us with complete and correct shipping information so that your shipment will arrive at the scheduled time. Also somebody MUST be home to take delivery of the animal, or the guarantee is VOID. Our guarantee is void if you do not have the proper environment to house the animal in (for example, putting a chameleon in a plastic kritter keeper or glass terrarium is not appropriate). This includes temperature, proper lighting, bedding, and proper food items. Please do all your research prior to obtaining the animal.
The continued health and well being of our animals is important to us.
When animals are ordered online, someone will contact you via phone or email within 24 hours to schedule a shipping day with you.
When ordering a complete set up all supplies will be shipped out prior to us shipping your animal. Once your supplies have arrived, someone will contact you via phone or email with in 24 hours to make arrangements with you for a shipping day for your animal. Everything can come in one shipment, however extra shipping charges will be apply due to upgraded overnight shipping on supplies.
CRICKETS AND MEALWORM SHIPPING
Crickets and Mealworms
We now ship Crickets & Worms via OVERNIGHT UPS! We ship crickets Monday, Tuesday, Wednesday AND Thursday! You must order them by Noon eastern time, 9am pacific time to get them shipped out the same day. If you order after this time on Thursday - your order will NOT ship out until Monday.
Superworms and Roaches ship USPS 2-3 day shipping. Feeder orders placed after 9:00AM PST on Thursday will likely be shipped the following Monday for the safety of the insects. Sorry, we do not ship internationally (U.S. only).
SHIPPING TO TEMPS BELOW 35 DEGREES OR ABOVE 90 DEGREES, OR IF YOU DO NOT SIGN FOR THE PACKAGE WHEN IT IS DELIVERED ON THE FIRST ATTEMPT WILL VOID LIVE ARRIVAL GUARENTEE . If possible have crickets delived to a business address instead of a residential address.
MAKE SURE TO LET YOUR CRICKETS WARM UP AFTER ARRIVAL. CRICKETS GO DORMANT IN WEATHER BELOW 60 DEGREES, AND LOOK COMPLETELY DEAD. WARM THEM UP FOR 6 HOURS BEFORE ASSUMING THEY ARE DOA. ANY DOAS MUST BE CALLED IN WITHIN 48 HOURS OF ARRIVAL.
Live arrival Guarentee
We offer a 3 DAY GUARANTEE after arrival as long as the package is signed for on the first delivery attempt and is shipped in accurate temps. Please check you local weather.
We now ship Crickets & Worms via OVERNIGHT UPS! We ship crickets Monday, Tuesday, Wednesday AND Thursday! You must order them by Noon eastern time, 9am pacific time to get them shipped out the same day. If you order after this time on Thursday - your order will NOT ship out until Monday.
Superworms and Roaches ship USPS 2-3 day shipping. Feeder orders placed after 9:00AM PST on Thursday will likely be shipped the following Monday for the safety of the insects. Sorry, we do not ship internationally (U.S. only).
SHIPPING TO TEMPS BELOW 35 DEGREES OR ABOVE 90 DEGREES, OR IF YOU DO NOT SIGN FOR THE PACKAGE WHEN IT IS DELIVERED ON THE FIRST ATTEMPT WILL VOID LIVE ARRIVAL GUARENTEE . If possible have crickets delived to a business address instead of a residential address.
MAKE SURE TO LET YOUR CRICKETS WARM UP AFTER ARRIVAL. CRICKETS GO DORMANT IN WEATHER BELOW 60 DEGREES, AND LOOK COMPLETELY DEAD. WARM THEM UP FOR 6 HOURS BEFORE ASSUMING THEY ARE DOA. ANY DOAS MUST BE CALLED IN WITHIN 48 HOURS OF ARRIVAL.
Live arrival Guarentee
We offer a 3 DAY GUARANTEE after arrival as long as the package is signed for on the first delivery attempt and is shipped in accurate temps. Please check you local weather.